terms & conditions

VDash Services General Terms and Conditions

Last updated 18 November 2019

The use of VDash website and services provided by VDash are subject to acceptance of VDash Terms and Conditions by you. If you have any reservation in accepting these Terms and Conditions, please do not continue to use or access this website.

By using or accessing the VDash platform and VDash Services, as well as the tools available on the platform or related to it, you are unequivocally stating your agreement with the Terms and Conditions that follow.

For the avoidance of doubt, the Terms and Conditions stated herein apply to:

a. VDash Limited, a company incorporated in UK whose registered office is 21-23 Dorset Square and company number is 3745624 also known as “VDash, we or us”.
b. The visa applicant, who applies for VDash services and is also referred herein as “the Customer, user or you”.

1. Scope of Use of VDash Terms & Conditions
By accepting these Terms and Conditions, you agree that your use of the VDash Website including websites related and linked to the VDash website, all applications, software and services available on the Website (except to the extent such services are subject to a separate agreement) will be governed by these Terms and Conditions as posted on the Website/s with any changes and modifications as may be made from time to time.

2. Eligibility of usage of VDash Services
VDash Services are available only to individuals over the age of legal majority who can enter into a legally binding agreement(s) under the applicable law. Please do not use this website if you are not eligible, or are barred from entering into legally binding contracts or you are under the age of 18 or are temporarily or indefinitely restricted, suspended or prohibited from or accessing or using this or the linked websites, as may be applicable.

3. VDash Services  
VDash is an intelligent visa-platform with concierge-level care and is a service provider for travel visa services (collectively referred to as “VDash Services”) which helps you through the entire visa application process. When you are applying for a visa, VDash makes the whole application process seamless, quick, easy and stress-free and it gets quicker and easier every time you use it. Descriptions of the VDash Services and fees are available on our website.
Any additional or new services provided by VDash are subject to these Terms and Conditions.

In case of doubt, you can contact us at support@visadash.com

4. How VDash handles your documents and personal information while availing VDash Services?  How is your data processed?
When you decide to avail VDash Services, and after giving your consent for us to process your data, you will be prompted to upload your documents and personal information directly into the VDash portal for completing your visa application form.
Your documents and personal information are yours. These Terms and Conditions don’t give us any rights except for the limited rights that enable us to offer the VDash Services. When VDash ask for your consent it is because we lawfully require it for activities like hosting your documents in VDash, backing it up, and sharing it with third parties when you ask us to do so when applying for any visa.
VDash Services also provides you with features like document previews, easy sorting and organisation, and personalisation to help reduce your workload. To provide these and other features, VDash receives, accesses, stores, and scans your documentation.  For those services, you give us permission to do just those things, and this permission extends to our affiliates and trusted third parties we work with.
To learn more about how VDash processes personal data and VDash privacy practices, please visit our Privacy Notice.

5. Applying for a visa using VDash Services
VDash will only assist you through the entire visa application process relating to the specific visa that you have requested for in your application. We are not responsible to provide any assistance for any other visas necessary for your travels that have not been applied for or that pertain to any stopovers on your trips.

VDash endeavours to provide you with accurate information and assists that you are in possession of your travel visa prior to your departure date. Please keep in mind that all visa application requirements are based on specific country criteria and are subject to change without prior notice and may require additional information from you. VDash will inform you about the changes as soon as practicable, upon receiving information of the same.

Processing Times
The processing times for visas are estimated only. These are based on Information provided by the Diplomatic Mission and our experience of visa processing.  The processing time of your application is subject to the procedures and timescales of the Diplomatic Mission, over which VDash has no control.

Visa approval
Unfortunately, VDash cannot guarantee any visa approval or timeline. The Diplomatic Mission of the visa issuing country has the final word on allowing entry into the pertinent country or region even if all requirements have been fulfilled.
It must be noted that the grant or refusal of a visa is at the sole discretion of the Diplomatic Mission of the country or countries you are applying for a visa and VDash is not involved in the decision making process nor is VDash liable or responsible in any manner whatsoever for any delay in processing or granting or rejection of the visa application of any visa applicant by the Diplomatic Mission of the country or countries for which you are applying for a visa. The Diplomatic Mission of the country or countries you are applying for a visa reserves the right to ask for further documentation and/or to refuse the visa application.

Visa fees
VDash has no control over the visa fees imposed by the Diplomatic Mission of the country or countries you applied for a visa.  The visa fees stated in VDash are only valid on the day that they are quoted or provided on our platform as per official information. If you decide to make your application on a later date, please be advised that the fees may change subject to the discretion of the respective Diplomatic Mission.

The procedures, documentation requirements and fees relating to any visa application are outside the control of VDash and are subject to change without prior notice. VDash does not accept responsibility for any changes in procedures and reserves the right to pass on to the visa applicant any increased fees, who shall be solely responsible for the same.

VDash will inform about changes in procedures, documentation requirements and fees relating to any visa as soon as practicable, upon receiving information of the same.

VDash Services fees
Visa fees and VDash services fees are those specified on VDash website and shall include government-imposed taxes, where applicable.
If your visa application is rejected because of providing incorrect information in your application, you can request VDash to re-apply subject to paying any additional visa fees that may be demanded by the government authority.

Cancellations and Refunds policy of VDash
VDash fees collected via the VDash online portal or paid by bank transfer, where applicable, might comprise both, VDash services fees and visa fees and applicable taxes.  Visa fees, once paid to the Diplomatic Mission and receipt of your order confirmation by VDash, are non-refundable.
In case of doubt or requests for refunds of visa fees, you may need to approach the Diplomatic Mission directly as visa fees are beyond VDash control. VDash fees, once the application is submitted to government authorities on your behalf, are non-refundable.

Delivery Services
Once your passport and other relevant documentation is returned from the Diplomatic Mission, our commitment is to send it back to you in the quickest time possible.

You agree and accept that the delivery service through which the documents are returned to you by VDash is operated by third-party vendors. You acknowledge that VDash does not control or operate any delivery company. In doing so, VDash will be required to pass on some of your personal data - your name, delivery address and sometimes phone number - to the third party responsible for couriering your passport and/or documents back to you.

6. Your Responsibilities
VDash will check the information provided by you via the VDash portal and fill out the visa application form according to the information you supplied to us. However, you are responsible for the accuracy of the information that you provide to us.

Upon the confirmation of your order, VDash checks for completeness (not the veracity of content) of your information, including required documents and then starts the process of applying for the requested visa on your behalf. It is your responsibility to ensure that the documents and information you provide are accurate and truthful, such as validity of the passport required for a specific route (meaning it is not damaged/expired/valid for a shorter period than required by mission and all pages/previous visas are present in it) and to check the validity of the visa issued to ensure that it covers the period of stay requested, the number of entries required, and that it is valid for the purpose of your trip.

If you have provided incorrect or inaccurate information to be filled in any section of the visa application form, please note that it may put your visa application at risk of delay or rejection.

It is your responsibility to provide valid contact details (telephone number and email address) to enable us to contact you in case any issue arises with the application or additional documentation is required. VDash does not accept any responsibility regarding the visa application if we were unable to contact you due to lack of correct or accessible contact details provided by you.

Although VDash always maintains the highest security standards when handling your information, we request that you keep your documents and information protected by safeguarding your password. Please, do not share your account credentials or give others access to your account.
You may use VDash services only as permitted by applicable law.

7. Use of VDash websites
While accessing or using VDash website, the user shall not:

1. Post any content or items in an inappropriate category or areas on the Website nor post any material in whatever form, on the Website for any purpose other than the purpose for which the website is intended;
2. Violate any laws, third party rights, or policies of VDash;
3. Interfere with the technological operations of the Website or attempt to manipulate the content or material on the Website or of any other user or users;
4. Post false, inaccurate, misleading, defamatory, or libellous content including personal information;
5. Use any robot, spider, search engine, scraper or other means whether manual, automated, mechanical, electrical or electronics either existing or that may be invented or discovered to access the Website and/or to do any of the acts mentioned above for any purpose other than the normal purpose for which the website is intended;
6. Take any action that imposes or may impose (in our sole discretion) an unreasonable or disproportionately large load on VDash infrastructure; interfere or attempt to interfere with the proper working of the Website or any activities conducted on the Website;
7. Bypass our robot exclusion headers or other measures we may use to prevent or restrict access to the Website;
8. Do or take any action that may undermine the feedback or rating systems, such as displaying, importing or exporting feedback information of the Website or for using it for purposes unrelated to VDash;
9. Access or attempt to gain root access, use any manual, mechanical, electrical or electronic means, computer programs, exploits, hacker tools, or scripts, software or hardware tools, search engines either existing or that may be invented either directly, indirectly or through any contrivance to change, modify, post, violate, misuse, abuse, erase, hack, distort, slow down, configure any system, website, to work for them, or to cause denial of services to other users or on other computers or down the website or its user features;
10. Send, post, plant or distribute viruses or any other technologies that may harm VDash, or the interests or property of users; Copy, modify, or distribute content from the website and/or VDash’ copyrights and trademarks or other intellectual property; harvest or otherwise collect information about other users, their details, or any information relating to any other user's passport details, email addresses, etc. In the case of any unlawful, illegal or prohibited use, the user shall be liable for action under applicable laws including any claim for damages.Without limiting other remedies, VDash  may at its sole discretion, suspend, terminate temporarily or permanently, disable or prevent a user from accessing/making use of its service, prohibit access to its website/s, remove hosted content, and take technical and legal steps to keep user/s off the website if VDash thinks that the user is or is attempting to resort to abnormal usage or abuse, creating problems, potential or otherwise or possible legal liabilities, or is not acting consistently with the normal usage. The access and/or use of the website are at the discretion of VDash and use by anyone may be restricted or terminated by VDash at any time.

8. Links to other websites
At various points throughout the Website, you may be offered automatic links to other internet websites that may be relevant to any aspect of this Website. This does not indicate that VDash is necessarily associated with any of these other websites. Whilst it is the intention of VDash that you should find these other websites of interest, neither VDash, nor their officers, employees and agents shall have any responsibility or liability of any nature whatsoever for these other websites or any information contained in them, none of which have been verified or endorsed by VDash or its affiliates.

9. Liability and Claim Period
In no event shall VDash and/or its representatives be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever due to such delay / misplacement / loss / damage of the documents, including your passport.

VDash cannot accept any liability for any travel arrangements done in advance by the customer before having the required visa in place.
VDash does not assume responsibility for the loss, damage, delay or destruction of documents by third parties such as a delivery service or Diplomatic Missions (unless required by applicable laws).

VDash or any of its officers, directors, employees or agents shall have no  responsibility and/or liability of any nature, for any reason whatsoever for any delays, or for loss of or damage to any visa application, passport or other documents, caused by, or occurring whilst any application, passport or document is in the possession of, any third party postal or delivery service, including, during the process of transportation of visa applications, passport or other documents between VDash and the Diplomatic Mission and when being returned by VDash to you.

10. No Warranty & Limitation of Liability

In no event will VDash be liable for damages of any kind, including without limitation, direct or indirect, incidental or consequential damages (including, but not limited to, damages for lost profits, business interruption and loss of programs or information) arising out of the use of or inability to use VDash Website, or any information provided on the Website or for any acts of the authorised agents who may be performing some of the functions by using the Website or any other website or content accessed through it.

11. Indemnity
The user agrees to indemnify and hold VDash, its officers, directors, agents, subsidiaries, joint venture partners and employees, harmless from any claim or demand, including reasonable attorney’s fees, made by any third party due to or arising out of the breach of these Terms and Conditions, or violation by the user of any law of any country or the rights of a third party.

12. Injunctive Relief
The user acknowledges that a violation or any attempt thereof for any of the Terms and Conditions shall cause irreparable damage to VDash, the exact amount of which would be difficult to ascertain and for which there will be no adequate remedy at law. The user agrees that VDash shall be entitled to obtain injunctive relief issued by any court of competent jurisdiction, restraining the violation or any attempt thereof of the terms and conditions by user, or its affiliates, partners, or agents. VDash shall be entitled to recover from the user all costs and expenses incurred by VDash in obtaining the injunction, including attorney's fees.

13. VDash trademark, registered products and Intellectual Property rights.
VDash Services are protected by copyright, trademark, and other UK and foreign laws. These Terms and Conditions don’t grant you any right, title, or interest in the VDash Services, others’ content in the Services, VDash trademarks, logos and other brand features.
VDash owns or is licensed to use all intellectual property rights associated with the Website and its contents including logos, graphics, icons ("Intellectual Property"). The Intellectual Properties are protected under the applicable laws and may not be copied or imitated or used or reproduced, in whole or in part, without the express written consent of VDash. VDash grants you a limited, personal, non-transferable and revocable license to access and use the Website and the services only in the manner permitted by VDash. Apart from such limited license no other right or interest is granted by VDash in the Website or its contents or services which shall always remain the property of VDash, its affiliates or third parties.

14. Termination of VDash services.
You can stop using VDash Services at any time.
We reserve the right to suspend or terminate your access to the Services without notice to you if:
(a) you are in breach of these Terms and Conditions,
(b) your use of the VDash Services would cause a real risk of harm or loss to us or other users
VDash will provide you with reasonable advance notice via the email address associated with your account to remedy the activity that prompted us to contact you and give you the opportunity to seek remedy of the situation. If after such notice you fail to take the steps, we ask of you, we’ll terminate or suspend your access to the Services.
We shall not provide notice before termination where:
(a) you are in material breach of these Terms and Conditions,
(b) doing so would cause us legal liability or compromise our ability to provide the Services to our other users, or
(c) it is mandated by any applicable law.
We may decide to discontinue VDash Services in response to unforeseen circumstances beyond VDash control or to comply with a legal requirement. If we do so, we’ll give you reasonable prior notice so that you can export your documents from our systems.

15. General Provisions

Waiver, Severability & Assignment
If a provision is found unenforceable, the remaining provisions of these Terms and Conditions will remain in full effect and an enforceable term will be substituted reflecting our intent as closely as possible. You may not assign any of your rights under these Terms and Conditions, and any such attempt will be void. VDash may assign its rights to any of its affiliates or subsidiaries, or to any successor in interest of any business associated with the Services.

Changes to the Terms and Conditions
VDash, in its sole discretion, may change, amend, cancel or withdraw any or all the Terms and Conditions mentioned herein due to
(a) changes in law,
(b) new regulatory requirements,
(c) improvements or enhancements made to VDash Services.

VDash may at any time amend these Terms and Conditions by posting the amended Terms and Conditions on the website. Except as stated elsewhere, all amended terms shall automatically be effective as at the time of accessing the website and using the services.

No employee of VDash has any authority whatsoever to change / amend / amplify or withdraw any or all the Terms and Conditions mentioned herein without the prior written approval of VDash

Applicable Law & Jurisdiction
These Terms and Conditions shall be governed and construed in accordance with the laws of England and Wales. Any claims or disputes arising in relation to the services provided by VDash to you shall be subject to the exclusive jurisdiction of the courts in England and Wales. Before filing a claim against us, you agree to try to resolve the dispute amicably by contacting us. VDash’ commitment is always trying to resolve disputes amicably.

You hereby accept and confirm that prior to using VDash Services you have read, understood and agreed to be bound by, without limitation or qualification, all the terms, conditions and details provided herein.


If you’d like to find out how we can help your business on a wider scale, let us know and we’ll be in touch.

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